Terms of Service

Effective date: 24 September 2026 for accounts opened on or after that date; 25 October 2026 for accounts opened before it. Last updated: 25 September 2026. Version: 2026-09-25.

GoUltra Systems LLC, a Wyoming limited liability company. Postal address: 312 W 2nd St #2692, Casper, WY 82601, USA. Support: support@goultra.ai. Privacy: privacy@goultra.ai.

1. Agreement and eligibility

These Terms govern GoUltra websites, applications and related business communication services supplied by GoUltra Systems LLC, a Wyoming limited liability company. The Customer is the person or business accepting these Terms. Accounts are intended for business or professional use. An account holder must be at least 18 and authorized to bind the business and manage its users. Describing an account as a business account does not remove rights that apply to the actual transaction. The Customer controls authorized users and must protect account access and promptly report suspected compromise.

2. Documents and purchase channels

These Terms, the applicable order or checkout, the Refund and Cancellation Policy, Anti-Spam Policy and Opt-In Policy form the service agreement, subject to any separately signed agreement. The Data Processing Agreement prevails on conflicting provisions about processing on the Customer's behalf. Mandatory law prevails throughout. The Privacy Policy explains processing; acknowledging it is not consent to optional marketing or tracking. Website purchases are processed through Stripe. Apple and Google Play purchases follow the relevant store purchase sheet, billing and refund rules. Apple refund requests use Apple's mechanisms; Google Play requests use Play or GoUltra where Play tools and policy permit. An offer applies only when the applicable purchase flow confirms eligibility; a website offer does not automatically apply in a store or vice versa. Apple's Standard EULA applies to the iOS application licence. A store's rules do not remove rights against GoUltra that mandatory law provides.

3. Prices trials and renewal

The selected checkout or store purchase sheet identifies the plan, currency, billing period, taxes, included limits and any introductory offer before confirmation. Prices are not determined merely by interface language. A trial may require a payment method and convert to a paid subscription; the checkout states its eligibility, limits, first charge date, amount, renewal interval and cancellation route. GoUltra fees purchase its independent software and services, not resale of or access to the WhatsApp Business Solution itself. Meta may charge separately under its own arrangement. GoUltra adds no markup to Meta charges unless a separate written arrangement expressly provides otherwise. Subscriptions renew on the disclosed terms until canceled. GoUltra provides the renewal, trial-end and price-change notices required for the transaction. A material price or plan change takes effect only with the notice and affirmative agreement, where required, applicable to that purchase.

4. Cancellation refunds and deletion

Cancel future renewal through Billing settings for a direct website purchase or the subscription controls of the store used for purchase. Contact support@goultra.ai if the direct route is unavailable. GoUltra records the request and confirms its status. Cancellation normally preserves access through the paid period, unless deletion, lawful suspension or the purchase terms require otherwise. It does not itself issue a refund. The Refund and Cancellation Policy preserves voluntary and mandatory refund rights. A confirmed request to delete a business workspace also starts cancellation of its direct website subscription and separately billed storage renewal. It does not cancel a store subscription. An individual team member deleting only their profile does not cancel the business workspace. Withdrawal or rejection of a deletion request does not authorize renewed billing without a separate clear customer choice.

5. Service and external dependencies

GoUltra provides communication, inbox, contact, appointment and related workflow tools. Meta controls WhatsApp availability, template approval, messaging rules and enforcement. Delivery and a particular business result are not guaranteed. Connected Google, payment and other services may be unavailable or change. GoUltra remains responsible for its own contractual and legal duties. Except for express commitments and rights that cannot be excluded, the Service is provided as available without implied warranties of merchantability, fitness for a particular purpose or non-infringement. No uptime service level is promised unless agreed in writing. GoUltra is an independent software provider; use of a third party's brand does not imply its ownership or endorsement.

6. Mandatory service quality remedies

Mandatory consumer rights remain available if the service is not supplied as agreed, does not conform to its description or legal requirements, or a required update is not provided. Depending on the applicable law and circumstances, you may require supply or correction without charge and within the required time, obtain a proportionate price reduction, or end the affected agreement and receive the required refund. For continuous digital-service supply, conformity obligations apply over the relevant contractual supply period. These remedies are additional to any voluntary refund offer and are not removed by an ‘as available’ statement, use of the service, or an expired voluntary refund window. Contact support@goultra.ai to request a remedy.

7. Lawful use and messaging

The Customer must hold the rights, notices and permissions required for its contacts, content and instructions, comply with current applicable Meta policies, and honor opt-outs across all sending paths. Prohibited use includes unlawful content, fraud, impersonation, harassment, unauthorized access, evasion of security or messaging limits, and infringement of others' rights. Testing security requires authorization except where law protects the activity. Platform permission or template approval is not proof of legal permission. Customer responsibilities do not transfer GoUltra's own legal duties to the Customer.

8. Artificial intelligence and sensitive uses

AI features are optional. Outputs may be inaccurate or incomplete and require appropriate supervision, especially for consequential decisions. Users must be told when they are interacting with an automated assistant where required, and a real human-contact route must be available. AI is not a substitute for qualified medical, legal or financial advice or emergency response. It must not be used for unlawful decisions about people. The standard Service is not a medical-record or emergency system. Do not submit information requiring safeguards or agreements that have not been established for the workflow. HIPAA-regulated information requires GoUltra's express written acceptance and the necessary agreements and controls throughout the relevant provider chain. Other sensitive information requires the applicable legal basis and safeguards. An appointment feature alone does not establish regulated-health suitability.

9. Ownership and licence

GoUltra and its licensors retain rights in the software, documentation and branding. Subject to the agreement and subscription, the Customer and authorized users receive a limited, non-exclusive right to use the Service for their business activities. The Customer retains rights in its content and permits GoUltra to host, transmit, organize and otherwise process it only to provide, secure and support the requested Service under the agreement and DPA. This does not authorize selling Customer Data, advertising profiling or training GoUltra's generalized AI models. Customer-selected external AI processing is described in the Privacy Policy and recipient register. Any protected reverse-engineering, interoperability or open-source rights remain available.

10. Suspension and termination

GoUltra may proportionately restrict affected functions for nonpayment, material breach, abuse, a security threat or a material risk to the Service or connected providers. Where practicable, it explains the reason and provides a reasonable opportunity to remedy the issue. Immediate action may be necessary to prevent harm or comply with law; notice may be restricted by law. Restrictions are reviewed when the issue is resolved. The Customer may cancel renewal and separately request deletion. GoUltra may terminate for an unremedied material breach or serious abuse, security risk or legal requirement. Export, access and deletion follow the deletion policy and applicable switching rights. Deletion may end access before a paid period expires. Amounts lawfully owed remain subject to refund and mandatory rights.

11. Claims arising from customer misuse

To the extent lawful, the Customer will defend GoUltra against third-party claims caused by the Customer's unlawful content, lack of required messaging authority or consent, or material misuse, and pay finally awarded damages or a settlement it approves. GoUltra gives prompt notice and reasonable cooperation and permits appropriate control of the defense. A settlement cannot admit liability for or impose non-monetary duties on GoUltra without its consent. This does not cover a claim to the extent caused by GoUltra's breach, negligence or misconduct, transfer GoUltra's regulatory duties, or override mandatory consumer or protected small-business rules.

12. Liability

To the extent permitted by law, neither party is liable under this agreement for indirect or consequential loss, including lost profits. GoUltra's total liability arising from the Service in a twelve-month period is limited to the greater of USD 100 and the fees paid for the affected Service during the twelve months before the event giving rise to the claim. Neither exclusion nor cap applies to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where non-excludable, or any other liability the law does not allow to be limited. Mandatory consumer guarantees, privacy rights and protected small-business rights remain unaffected. These provisions must not be applied where doing so would be an unfair or otherwise prohibited term.

13. Law and disputes

Subject to mandatory law, this agreement is governed by Wyoming law, excluding its conflict-of-laws rules. Proceedings may be brought in competent state courts in Natrona County, Wyoming, or the United States District Court for the District of Wyoming, as appropriate. This does not remove a mandatory right to local law, a local court or other protected remedy. Contact support@goultra.ai to seek an informal resolution; this does not delay statutory deadlines or urgent relief. These Terms create no mandatory arbitration or class-action waiver.

14. Export and switching

The Customer may export available account data or request assistance at support@goultra.ai. For services subject to the EU Data Act, the Customer may request switching to another provider, transfer to on-premises infrastructure, or erasure on termination. Notice to initiate switching will not exceed two months, and transfer will be completed without undue delay within a transition of at most 30 calendar days after that notice. During transition the agreement remains applicable; GoUltra provides reasonable assistance to the Customer and its authorized third parties, supports the exit strategy, continues contracted functions with due care for business continuity, discloses known continuity risks, and maintains a high level of security during transfer and retrieval.

If that transition is technically infeasible, GoUltra explains the reasons within 14 working days of the switching request and identifies an alternative transition not exceeding seven months, with service continuity. The Customer may extend the transition once for a period it considers appropriate. Data remains retrievable for at least 30 calendar days after transition. Following successful switching, GoUltra fully erases the covered exportable data and digital assets after retrieval or a later agreed period, subject to overriding legal duties. A switching request is not an instruction to erase immediately. The affected service agreement ends, with notice to the Customer, when switching succeeds; for an erasure-only exit it ends at the end of the notice period.

The Switching Register at https://goultra.ai/terms#switching-register forms part of these terms and identifies all exportable data and digital-asset categories, any specifically justified internal trade-secret exclusions, formats, structures, available methods and open interfaces, known technical limitations, infrastructure jurisdictions and safeguards against unlawful international government access. Exclusions must not obstruct or delay switching. GoUltra supplies exportable data in structured, commonly used, machine-readable form where required and makes required open interfaces available without charge. GoUltra does not guarantee that another provider reproduces every feature. Before 12 January 2027, any disclosed switching charge cannot exceed directly attributable switching costs; from that date no switching charge applies. Any ordinary service fee or lawful early-termination charge must have been separately disclosed before contracting and must not circumvent switching rights. These provisions prevail over inconsistent cancellation, export and deletion terms.

15. Changes and general provisions

GoUltra sends necessary service and legal notices to account contacts or through the Service. This is not consent to marketing. Material changes are communicated prospectively with any required notice or renewed agreement, and previous accepted versions remain recorded. The English text controls a translation discrepancy only where mandatory local law permits; legally required language delivery and language rights are preserved. If a provision is unenforceable, the remainder applies as far as lawful. Failure to enforce a right is not a waiver. Events reasonably beyond a party's control may excuse affected delay only to the lawful extent and with reasonable mitigation; continuing security, data-protection and other non-excludable duties remain. Assignment must preserve mandatory rights and data-protection commitments.

Annex: Switching Register

This register forms part of the Terms. It covers the GoUltra communication and workflow service supplied through goultra.ai, go.goultra.ai, the GoUltra API and the GoUltra mobile applications, and states what a Customer can export, in which formats, by which methods, and what applies when the Customer switches to another provider, moves to its own infrastructure or asks for erasure.

Exportable data and digital assets

How switching works