Effective date: 24 September 2026 for accounts opened on or after that date; 25 October 2026 for accounts opened before it. Last updated: 24 September 2026. Version: 2026-09-24.
GoUltra Systems LLC, a Wyoming limited liability company. Postal address: 312 W 2nd St #2692, Casper, WY 82601, USA. Support: support@goultra.ai. Privacy: privacy@goultra.ai.
1. Permission before sending
Customers must send only messages they are legally and contractually authorized to send. They must keep evidence of the required recipient permission, identify the sending business accurately and comply with current WhatsApp policies. A purchased or scraped number, a previous purchase, a template approval or access to GoUltra does not by itself establish permission for marketing. Permission must cover the sender, channel and kind of communication concerned. Content must not deceive, harass, impersonate, facilitate fraud or violate rights.
2. Service replies and templates
A recipient-initiated conversation may permit relevant replies within the applicable service window; it does not automatically authorize later unrelated marketing. Outside that window, use only the message types and approved templates permitted by Meta and applicable law. Current platform limits and classifications apply. Automated replies require a clear, available route to human assistance and any applicable identity disclosure. Customer configuration does not remove GoUltra's own duties.
3. Opt-out and suppression
Provide a clear way to stop marketing and honor requests received inside or outside WhatsApp promptly. GoUltra records received opt-outs and applies suppression across the business account's numbers and sending paths; Customers must also apply requests they receive elsewhere. Do not rotate numbers or channels to evade a request. Retain only the information reasonably necessary to honor suppression and demonstrate permission, subject to applicable retention rules. A new affirmative choice is needed before resuming messages where required.
4. Monitoring enforcement and reports
GoUltra applies automatic controls that pause sending when delivery-failure or opt-out rates indicate unexpected messages. It may additionally restrict keys or accounts and investigate abnormal volume, repeated quality failures, credible complaints or other misuse. Responses are proportionate and follow the Terms' notice and remedy rules where appropriate. Meta may independently limit or disable a number or template. Report abuse to support@goultra.ai with relevant information, avoiding unnecessary sensitive content. The Customer must cooperate with legitimate permission and misuse inquiries. Platform approval is not a legal compliance certificate.