Effective date: 24 September 2026 for accounts opened on or after that date; 25 October 2026 for accounts opened before it. Last updated: 29 September 2026. Version: 2026-09-29.
GoUltra Systems LLC, a Wyoming limited liability company. Postal address: 312 W 2nd St #2692, Casper, WY 82601, USA. Support: support@goultra.ai. Privacy: privacy@goultra.ai.
1. Purchase channels and renewal
The website checkout or store purchase sheet identifies the seller or billing channel, selected plan, price, currency, taxes, period and any trial or introductory offer. Website payments use Stripe; iOS purchases use Apple; Android purchases use Google Play. Subscriptions renew on the disclosed terms unless canceled through the applicable channel. Required trial, renewal and price-change notices are provided. The checkout must show an actual first-charge date and amount for an auto-converting trial; a displayed trial does not authorize undisclosed charges.
2. Direct website refund policy
For a monthly website subscription, cancellation prevents the next renewal and the already-started paid month is not voluntarily refunded or credited. For an annual website subscription, a full refund may be requested within the first 14 days of each paid subscription term, counted from the date that term is charged. After that voluntary window, future renewal may still be canceled. These limits do not reduce mandatory cancellation, withdrawal, defect, misdescription or other refund rights. They do not govern purchases made through a store. Request an eligible website refund at support@goultra.ai, including the account or transaction reference; do not send full card details. Deleting an account does not prevent an eligible refund request.
3. How to cancel
For a direct website subscription, use Billing settings and retain the confirmation; if unavailable, contact support@goultra.ai. Store subscriptions must be managed through the store used to buy them. Cancellation prevents future renewal and normally preserves access through the current paid period. It does not itself delete the account or issue a refund. We show whether cancellation is pending or confirmed and its effective date. A pending provider operation remains subject to follow-up; it is not presented as completed.
4. Workspace deletion and billing
A confirmed request to delete a business workspace starts cancellation of its direct website plan and separately billed storage renewal. Access may end through deletion before the paid period expires. Deletion does not remove amounts already lawfully due. Withdrawal or rejection of deletion does not itself restart renewal, override a separately requested cancellation or recreate an ended subscription. Renewed billing requires a separate clear customer choice. Profile-only deletion by a team member does not cancel the workspace. Apple and Google subscriptions remain controlled by those stores; the deletion flow shows the detected purchase channel and a management route, and deletion may proceed independently.
5. Mandatory local rights
Where consumer or other mandatory rules apply, they prevail over this voluntary policy. Where the EEA or UK distance-service withdrawal rules apply, you may withdraw without giving a reason within 14 days after the agreement is concluded. To meet the deadline, send your notice before that period ends. Use the online withdrawal function where legally required, the optional form below, or another unequivocal statement sent to support@goultra.ai or our stated postal address. You do not have to use the form. If the required withdrawal information was omitted, a statutory extension may apply. Beginning an ongoing subscription does not by itself remove this right. If you expressly request service during the withdrawal period after receiving the required information, any lawful charge is limited to the proportion supplied before you withdraw. A service-performance exception applies only when its statutory conditions, including full performance and the required prior consent and acknowledgment, are actually met. We reimburse payments owed following withdrawal without undue delay and no later than 14 days after receiving notice, using the original payment method unless you expressly agree otherwise, without reimbursement fees. We promptly acknowledge an online withdrawal on a durable medium, including its contents and submission date and time. Local longer periods and protected-consumer rights remain available. Australian consumer guarantees and applicable protected business rights cannot be excluded. Store processing does not remove mandatory rights against GoUltra.
6. Optional consumer withdrawal form
Complete and return this form only if you wish to withdraw from a contract to which the statutory withdrawal right applies. To: GoUltra Systems LLC, 312 W 2nd St #2692, Casper, WY 82601, USA; support@goultra.ai. I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: [service and order/account reference]. Ordered on: [date]. Consumer name(s): [name]. Consumer address(es): [address]. Signature of consumer(s), only if submitted on paper: [signature]. Date: [date]. Delete whichever of I/We and my/our does not apply.